Frequently asked questions

Delivery times depend on your chosen delivery method. You can find the
estimated delivery time at the checkout. For more information based on
your location, please refer to our Terms of Use.

Complimentary express shipping on all orders. Please note that free shipping will be applied to your order at checkout.

Orders are typically shipped directly from our warehouse in China. Please note that import duties, taxes, and customs fees are not included in the purchase price or shipping cost. Any applicable import charges are the responsibility of the customer and may be collected by local customs authorities or the shipping carrier upon delivery.

Please take into consideration that we only accept qualifying returns
but not exchanges. Refunds are issued once the returned products
complete our inspection.

Read return policy

Sale products are “Final Sale” and will not be eligible for returns.

Exchanges will not be applicable for any sale products. 

Once received, returns take approximately 3-5 business days to process.
Upon completion, a refund confirmation email will be generated and sent
to you.

Need more help?

If your question isn't covered in our FAQs, simply fill out the inquiry form below. Our support team will review your request and get back to you as soon as possible.